Cravn Dash (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile services, and online ordering platform.

By using our Services, you consent to the practices described below.

1. Information We Collect

Personal Information

• Name

• Email address

• Phone number

• Billing and delivery address

• Payment information (processed securely via third-party providers)

Automatically Collected Information

• IP address

• Device type

• Browser type

• Usage data

• Cookies and tracking data

Order Information

• Items purchased

• Order history

• Preferences

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide customer support

• Improve our services

• Send order confirmations and updates

• Offer promotions and loyalty rewards (if opted in)

• Maintain security and prevent fraud

3. Sharing of Information

We may share information with:

• Payment processors

• Delivery partners

• Marketing service providers

• Technology vendors

We do not sell personal information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

5. Your Rights (USA & Canada)

Depending on your state or province, you may have the right to:

• Request access to your data

• Request correction of inaccurate information

• Request deletion of personal data

• Opt out of marketing communications

To exercise your rights, contact: [info@cravndash.com]

6. Data Retention

We retain information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

7. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised date.

REFUND POLICY

At Cravn Dash, customer satisfaction is important to us.

1. Order Accuracy

If you receive:

• Incorrect items

• Missing items

• Food quality concerns

Please contact us within 24 hours of receiving your order.

2. Refund Eligibility

Refunds or replacements may be issued if:

• The issue is verified

• Proof of purchase is provided

• The claim is submitted within 24 hours

Refunds are issued to the original payment method.

3. Non-Refundable Situations

We may not provide refunds for:

• Change of mind after preparation

• Incorrect address provided by customer

• Delivery delays caused by third-party services

• Failure to be available at delivery time

4. Third-Party Delivery Orders

Orders placed through third-party delivery apps may be subject to that platform’s refund policy.

COOKIE POLICY

Cravn Dash uses cookies and similar tracking technologies to enhance your browsing experience.

1. What Are Cookies?

Cookies are small data files stored on your device that help improve website functionality and performance.

2. Types of Cookies We Use

Essential Cookies:
Required for website functionality.

Performance Cookies:
Help us analyze website traffic and improve performance.

Marketing Cookies:
Used to deliver relevant promotions and ads (where applicable).

3. Managing Cookies

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

DELIVERY POLICY

Cravn Dash provides delivery services across participating locations in the United States and Canada.

1. Delivery Areas

Delivery availability depends on location and service coverage.

2. Delivery Times

Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to:

• Weather

• Traffic

• High order volume

• Third-party service disruptions

3. Delivery Responsibility

Customers must:

• Provide accurate address details

• Be available to receive orders

• Ensure safe delivery access

We are not responsible for delays caused by incorrect information provided by customers.

4. Contactless Delivery

Contactless delivery options may be available upon request.

5. Delivery Fees

Delivery fees are displayed at checkout and may vary based on location and demand.